Returns & Exchanges

At JumpPlus, we want you to be completely satisfied with your tech purchase. If your new device doesn't meet your expectations, you can return it within 14 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your JumpPlus account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack your device in its original manufacturer packaging, including all cables, manuals, and accessories that were included at the time of purchase.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

4

Inspection and Refund

Once our technicians verify the device condition and clear any personal data, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing